4-hour eSLA on Premium plans
Everything between "we need better internet" and "it's working, thanks". One team owns your connection from the availability check through to the 2am fault.
An enhanced Service Level Agreement means the repair time is written down, not promised. On Premium plans, a fault on your connection carries a guaranteed 4-hour repair window — so a dropped line is a job with a clock on it, not a ticket in a queue.
Available on Llama Premium 100, 200, 400 and 500. Exact terms depend on the site and the underlying network footprint, and we'll confirm them before you sign.
We check your address, tell you what's actually available, order the connection and book the install date. fibre upgrades are $0 on eligible sites.
Australian support staff who can see your connection. Router and Wi-Fi settings, static IP, VoIP, new starters — one number to ring.
When the line drops we own the fault — no pass-the-buck between provider and NBN. We escalate it and keep chasing until it's closed.
Symmetrical upload and download speeds for cloud, server hosting and mission-critical sites, with a service level on the repair time.
Where wired NBN doesn't reach, we look at fixed wireless and other options — and tell you honestly what performance to expect.
A second connection on a different technology, so one fault or one wet season doesn't take your whole office offline.
All plans are behind CGNAT by default; a public static IP is available for $4.95 ex GST.
01
We confirm the NBN technology and what speeds your site can actually get.
02
A recommendation based on your team size and how you use the internet — not the biggest number.
03
We book the appointment, co-ordinate access, and set up the router and Wi-Fi.
04
We monitor the connection, handle faults, and are on the end of the phone when something breaks.
Multi-site setups, VoIP migrations, backup connections, static IP — tell us what you're trying to solve and we'll tell you whether we can help.